Terms and Conditions

AGREED TERMS

Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate. We accept no liability for losses which may arise as a result of incorrect information input by you.
Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it.
If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

OUR GOODS
RETURN AND REFUND
Items must be unopened and all tags must remain affixed to the product.
All packaging other than external delivery packaging must be intact and undamaged.

After placing your order, should you wish to cancel your order, you must contact us immediately via help@weareturncoat.com. You must provide us with the following information:

You must contact us immediately via help@weareturncoat.com. Contact must be made within 30 days of the items being delivered.
Should contact not be made within this timeframe, this will be considered an implied acceptance of the products and your rights to refund will be impacted.
You must provide the following:

Lost orders. Orders will be classed and confirmed as being lost, 20-working days after the date of despatch for orders delivered within the UK and 25-working days after the date of dispatch in the case of international orders. Such timeframes are in accordance with Royal Mail and DPD's lost order protocols.
We do not refund or replace items that are tracked as being delivered.
The processing of refunds for whatever purpose, will be done so as soon as possible, however, such a process can take up to 7-14 working days after we have notified you that you are eligible for a refund. You will be notified once a refund has been made.
We will only refund you via the method of original payment. Return shipping fees to be paid by you the customer.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.

The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system.
Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
The price of Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order.

death or personal injury caused by our negligence.
fraud or fraudulent misrepresentation.
breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
any other liability that cannot be limited or excluded by law.
Subject to Clause 10.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
any loss of profits, sales, business, or revenue; or
loss or corruption of data, information, or software; or
loss of business opportunity; or
loss of anticipated savings; or
loss of goodwill; or
any indirect or consequential loss.

we will contact you as soon as reasonably possible to notify you; and
our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

A notice or other communication is deemed to have been received:
if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
if sent by email, at 9.00 am the next working day after transmission.
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

We may assign or transfer our rights and obligations under the Contract to another entity [but will always notify you in writing or by posting on this webpage if this happens.
You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.